Refund policy
At Loop, your satisfaction is our priority.
If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
Please contact us at loopbyaqualidad@gmail.com before sending your item back. We’ll provide return instructions and shipping details.
Non-returnable items
Unfortunately, we cannot accept returns for:
- Items marked as final sale
- Gift cards
- Customized or personalized items
Refunds
Once we receive and inspect your returned item, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- A $4.95 restocking fee will be deducted from your refund for most returns
- Return shipping costs are the responsibility of the customer unless the item is faulty
Exchanges
We currently do not offer exchanges. If you’d like a different item, please initiate a return and place a new order.
Damaged or Incorrect Items
Received something wrong or damaged?
Email us at loopbyaqualidad@gmail.com within 3 days of delivery with your order number and clear photos. We’ll make it right.